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Returns Policy

  1.  All items must be returned within 14 days of original order being placed.
  2. Items must be returned unopened, and with original packaging intact where applicable.Due to health and hygiene reasons, only items that are sold in packaging may be returned and will be accepted.
  3. All items must be returned via registered post to the following address:
    • Astoria Paper Products 
    • 8 William St, Balaclava, 
    • Victoria 3183, Australia

Please keep the appropriate proof of return , otherwise if the returned item goes missing in transit to us, we will deem you not to have returned the item.

To initiate a return please email us at sales@astoria.com.au. Including the following information:

    1. Your document number
    2. A brief description of the problem

 

All requests will receive an email confirmation and if applicable a Return Authorisation Number. You must include the Return Authorisation Number clearly on the outside of the return package.

Refunds

All refunds for orders placed at www.astoria.com.au are credited back to the original credit card on which the order was purchased. Refunds are for the cost of merchandise only and do not include postage and handling charges.